Refund policy

We have a 7-day return policy(fresh&frozen products excluded), which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us atinfo@peti.com.au.
Damages and issues
If you received a damaged shipment or product, please email photos of the damaged item toinfo@peti.com.au, include your invoice number and name, and we will work with you to resolve the issue.

Exceptions / non-returnable items

We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

Please get in touch if you have questions or concerns about your specific item.

Donki

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